Frequently Asked Questions

Find answers to common questions about our collections and services.

How do I determine my size?

Each product page features a detailed size guide. Our garments are designed with specific silhouettes in mind, so we recommend comparing your measurements to our guide for the best fit.

Are your materials sustainably sourced?

At E I T H E R / O R, we prioritize ethical sourcing. We use high-quality, natural fibers and work with manufacturers who adhere to fair labor practices and environmental standards.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure prompt delivery. You may request a cancellation within 1 hour of purchase by contacting our support team.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

How should I care for my E I T H E R / O R pieces?

To maintain the longevity of your garments, we recommend following the specific care instructions on the internal label. Most of our pieces benefit from cold washing and air drying.

What should I do if an item is out of stock?

You can sign up for restock notifications on the product page. We will notify you via email as soon as the item becomes available again.